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Why are we
members of
the NCCA?

"The NCCA expects it’s members to price fairly"

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Who are the National Carpet Cleaners Association -NCCA?

Formed in 1968, The National Carpet Cleaners Association – NCCA, is the only recognised trade association in the United Kingdom. 

 

Firstly, the National Carpet Cleaners Association strives to raise the standards of all it’s members by way of training. This includes back up and information. Covering the core services of carpet cleaning, soft furnishings cleaning and protection.

Above all, this level of dedicated service to the general public and to the carpet cleaning trade is second to none. The NCCA remains the premier trade organisation to belong to.

Furthermore, through ongoing training and the availability of instant support to its members allows us to offer as best in class service to our valued customers.

NCCA – Membership requirements

Membership is not easy. Because A candidate must attend the in depth, comprehensive courses and pass all the exams. Once this is achieved the candidate must, within one year attend and pass a specialist stain removal course.

 

To become a member of the NCCA a candidate must have passed these courses, be of good standing and must be fully insured. Proof of insurance and ongoing training is required every year for continued membership.

NCCA – Customer protection

All members of the NCCA are bound to keep to the rules and regulations of the association. These rules are there to protect the general public and to make sure that standard procedures are carried out on every carpet cleaning job that a member does.

The National Carpet Cleaners Association expects it’s members to price fairly. And carry out the carpet or upholstery cleaning work in line with established practices. The NCCA has a code of practice that must be kept to. Hence it also has a customer complaints procedure that any client can access in order to settle a dispute.

The motto of the NCCA is ‘service with integrity’ which sums up perfectly the associations commitment.

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NCCA – Carpet and Upholstery Cleaning Training

What's involved?

The NCCA has a well established and robust training program for it’s members. These training courses cover everything from carpet cleaning, upholstery cleaning through to specialised fabric cleaning such as oriental rugs and wool rug cleaning.

 

There are many types of fabrics out there such as Viscose that present particular issues when cleaning. NCCA members are trained to test for these fabrics and plan the cleaning products and techniques accordingly.

We attend regular courses for the specialist cleaning of fabrics. These courses are specific. There are no manufactures recommendations. Therefore it is all down to the fabric cleaning technicians training. We are taught how to identify fabrics by various methods of testing. What to do if something is not quite right and perhaps when to advise the client of a different route.

Furthermore, there are carpet fibres made from things that you would not believe. For example, Triexta carpet is actually made from corn oil. But how would you clean that? Carpet fibres are made from man made products, natural and seed. From anything from recycled pop bottles to sea grass. But if someone tries to clean some of these more challenging carpets without the knowledge and training required it can have disastrous consequences. With this in mind you can be sure that ACE Carpet Cleaning will not ruin your carpet or upholstery.

 

This is all for the safety of the clients furnishings and the longevity of the members business. It is a fact that NCCA members enjoy a high level of repeat work and recommendations. This is good for everybody.

However, to us The NCCA strives to ensure its members receive the very best training that is current, and the latest advice at all times. They are only a phone call way if a member needs help which is a key factor too.

 

Furthermore, this extends to the general public throughout the UK. The NCCA has a highly polished complaints procedure and stands neutral in terms of dispute. Whilst offering expert advice this is also part of the reason, accountability. However, when we select training courses for the year we check what needs to be improved upon as we are always striving to provide our clients an improved service.

On a final note, we believe that every trade needs this core back up and the NCCA is excellent at providing it both to members and their clients.

 

ACE Carpet Cleaning is a proud member of the National Carpet Cleaners Association – NCCA Membership No. 4058

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